Kolkata 
Company Info
Small business
151 to 200 Employees
NCR Technosolutions
2012
IT-Software
About the Company
What does NCR Technosolutions (NCRTS) do ? Check out Gyani (www.gyani.ai) – the powerful voice enabled Intelligent assistant for Sales teams. Gyani is integrated to CRM systems like Salesforce CRM, SAP CRM, Zoho CRM and and other CRM solutions. Gyani runs on the web / intranet, on a mobile phone as a voice enabled natural conversational interface, on Google Assistant, Alexa, Smart speakers, Android TV, Car Dashboards and more. Gyani turbo charges productivity of sales teams, captures field intelligence and provides customer insights. NCRTS transforms organizations through application of Artificial Intelligence. Enables organizations to deliver superior customer experiences 24 X7 through AI voice and Text Chat capability. NCRTS has developed 100 + Intelligent apps and web applications delivered for customers across the Globe. With a team of 40 experts skilled in new age technologies and driven by passion to provide cutting edge solutions to the business, NCRTS is your partner of choice. Led by a Management Team with more that four decades of experience in Transformation Projects, Cognitive Analytics and Process optimization across the Globe. Our Focus We work closely with client business and IT organizations. We deliver business Benefits to our customers through Cognitive Automation, Robotic Process Automation , AI driven voice & Text bots. We help build the connected enterprise through innovative mobile and web applications.
Grow your business with AI Chatbot, Mobile & Web Apps
Welcome to the age of conversational sales, marketing, customer service and what not? We have Ready to Train AI Chatbots which you can deploy for your business and accelerate the pace of innovation. We tailor the bots to your exact needs and train them to handle your specific needs. Our bots can run on your website, Facebook Messenger, Google Assistant, Alexa, Slack, Twitter and also on your business phone.
At NCR Technosolutions, we have strong technical skills and always ride the wave of technology. Learning new & upcoming technologies are a way of life. We are process oriented with an unmatched commitment to project success. Many of our developers are multi skilled / Full stack developers. Engage us and realize the value we can add to your business.
About the job
Responsibilities
Deal directly with business owners/managers/ client contacts via phone and e-mail, chat.
Respond promptly to customer inquiries.
Handle and resolve customer complaints within a 1 business-day turnaround
Obtain and evaluate all relevant information to handle inquiries and complaints
Direct requests and unresolved issues to the designated resource
Keep accurate records of customer inquiries, interactions, and details of actions taken
Communicate and coordinate with internal departments
Track and follow up on customer interactions
Troubleshoot technical problems and escalate bug reports to management
Requirements
Fluency in English (Must)
Passion for solving customer issues
Ability to handle confidential information and adhere to established protocols
Strong time management/prioritization skills and multi-tasking ability
Ability to work independently, anticipate problems and suggest solutions.
Ability to engage and interact with customers and prospects in the social media platform.
Experience With Relevant Applications, Including But Not Limited To
Web-based content management Systems
Word Processing/Spreadsheet Applications (Microsoft Office, etc)
Social Media Applications (Facebook, Twitter, etc.)
Desired Skill
Fluency in Spanish oral communication.
Benefits
Excellent base salary
Performance Bonus
Medical Insurance
Flexible working hours
Trainings ( IT Skills),
This job is provided by Shine.com
Desired Skills and Experience
handle confidential information, social media, english language, content management, customer complaints, it, word, email, medical, english, twitter, records, business, management, performance, Interact with All Levels Of Management, Han
Seniority Level
Entry level
Industry
- Information Technology & Services
- Computer Software
- Internet
Employment Type
Full-time
Job Functions
- Customer Service
- Information Technology
Specialties
Mobile application development services, Mobility Programs for the Enterprise, Cloud application development services, Analytics Implementation Services, Staff Augmentation Services (US), Artificial Intelligence, AI chatbots, Intelligent Automation, API integration, Computer Vision, AI for eCommerce, AI for Medical centers, AI for Educational centers, Enterprise Sales Solutions, and Enterprise Service Solutions
